YouFirst is Chartwells’ guest service approach focusing on the value created by our associates and managers every day, every meal, and for every guest. YouFirst was developed by Chartwells’ associates, managers, students, and clients across the country, resulting in an innovative approach to service.

We believe that every Chartwells associate contributes to creating memorable experiences for our guests. We come from many different backgrounds, speak many different languages, and live in different areas of the United States but we are all part of the same family. Chartwells' YouFirst family...

YouFirst Service Guarantee

Chartwells is committed to providing a WOW experience for our guests every day and every meal.

Our Service Guarantee:

We guarantee a WOW experience every time you dine with us in any Chartwells location.
We guarantee that if you are unhappy with any aspect of your Chartwells experience, we will correct the matter immediately.
If we cannot correct the problem, we will gladly reimburse you for your purchase. No questions asked.

We want to exceed your expectations every time you visit. YouFirst: Every Day, Every Meal, Every Guest.

"The value they've delivered is an outstanding foodservice program that meets the needs of the students, in every way, from the quality of the food, the variety of food, the atmosphere it is served in... everything."

— Ron Lostetter, vice president of finance and chief financial officer, Carroll University

" The Satisfaction with the food service program was taken to a new level with the solutions provided by listening to the students wants and needs."

—Andrew Lipson, Resident District Manager, University of North Carolina Charlotte

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